Frequently Asked Questions

Where are you located?

Our office is located in Grafton, WI! Here is our address:

1990 Wisconsin AvenueGrafton, WI 53024

And if you’re in the state of Wisconsin, we can do online therapy… so we’ll meet wherever you are!

Do you accept insurance?

If you choose to use insurance for counseling reimbursement, we accept Optum, UnitedHealthcare, UMR, Anthem, Blue Cross Blue Shield, Centivo, Humana Tricare, and plans under the Health Payment System umbrella such as Auxiant, Allied, Prairie States, Meritain, PBA, SISCO, ARM, Cypress, and GBS.

We also can can work with you as an out of network (OON) client. Many of our clients who use their OON benefits get reimbursed a percentage of the therapy fee. Others use their Health Savings Account (HSA) or Flexible Spending Account (FSA) to cover the full cost.

We also accept private pay clients. Many of our clients are private pay clients and choose not to submit for out of network reimbursement from insurance because it offers them privacy and control over their records.

We can provide you with a monthly receipt noting what you paid so that you can submit it to your insurance carrier if needed.

What are your fees?

Intake Session: $180

Follow Up Session: $160 

Counseling Intern Intake Session: $140 

Counseling Intern Follow Up Session: $120

Therapy is an investment in your life, health, relationships, family, and future. We can discuss fees further during our consultation.

What is your cancellation policy?

An appointment that is cancelled with less than 24 hours notice is considered a late cancellation, and a fee of $100 will be charged. 

An appointment that a client does not cancel but does not show for, is considered a no call no show, and the full session fee will be charged. 

What forms of payment do you accept?

Cash or check is preferred and accepted at the beginning of each therapy session.

Visa, MasterCard, Discover, and American Express are also accepted.

For tax savings, you can also pay using your Health Savings Account (HSA) or Flexible Spending Account (FSA) card.

You can use your credit card regularly or as a backup if you forget your therapy payment.

Session fees are paid weekly at the time of your service.

Who do you work with?

We work with individuals, couples, families, children, teens, and groups on various issues they may be facing. Some of those issues include trauma, anxiety, depression, confidence, peer relationships, life transitions, stress, grief, conflict, anger management, bipolar disorder, and obsessive-compulsive disorder.

Do you offer a free consultation?

Yes, we offer a free 15 minute consultation to discuss our services.

During the consultation, we’ll get a sense of your needs and answer any questions you may have about therapy. We can discuss setting up our ongoing appointments if we decide to work together.

What is therapy?

Therapy is a unique opportunity to have a trained professional help you think objectively about yourself and your struggles.

A therapist helps you develop coping skills, manage your emotional states, and gain perspective.

There may be ongoing or recent life complications that you need help getting through. We will help you manage how you feel, think, and respond to life’s difficulties.

How is therapy different from talking to friends and family?

Therapy offers an opportunity to discuss issues and concerns with an objective third party – someone who can give you an “outsider’s perspective” on situations.

Talking with friends and family are wonderful supports to have in place. However, they can sometimes come with unsolicited advice and judgment, further complicate relationships, or leave you feeling unheard or misunderstood.

Therapy offers a safe space to explore feelings, thoughts, and experiences. You are also presented with an opportunity for a professional to help you navigate situations and allow you to apply tools to manage emotions that may arise as a result.